FAQ

Frequently Asked Questions

How long does shipping take?

Orders are processed within 1–3 business days. Delivery typically takes 7–15 business days across Canada and the US. You'll get a tracking number by email as soon as your order ships.

How much does shipping cost?

Standard shipping is free on orders over $75 CAD. Orders under $75 are charged a flat rate calculated at checkout.

Can I track my order?

Yes — once your order ships, we email you a tracking link so you can follow it to your door.

What's your return policy?

You can return most items within 30 days of delivery for a refund or exchange, as long as they're unused and in original condition. See our Returns & Refund Policy for full details.

What if my item arrives damaged or faulty?

Contact us within 7 days with a photo and we'll make it right at no cost to you — a replacement or full refund.

Is checkout secure?

Absolutely. Payments are processed securely through Shopify, and we never see or store your full card details.

Do products come with a guarantee?

Every order is backed by our 30-day money-back guarantee, plus any manufacturer warranty that applies to the product.

How do I get in touch?

Reach us any time through our Contact page — we usually reply within one business day.